HOME     CLICK HERE for our Contact Form

Frequently Asked Questions

Which PhotoFrost printing system is right for me?

Is my computer compatible with the PhotoFrost System?

How do I get great quality prints?

Is image editing hard to do? Which program should I use?

Where can I find pictures & images?

Will the colors run? Can I use the Icing Sheets on whipped cream frosting or fondant/pettinice?

Will the PhotoFrost Color Cartridges fit my printer?

Do the Icing Sheets need refrigeration?

How long is the shelf life of the Icing Sheets?

How long do the Color Cartridges last?

Can I switch back & forth with ink?

What is the sugar/fat content?

Are they FDA approved?

Are they Kosher approved?

Are they affected by humidity?

Which Printer is right for me?
With so many great models to choose from it can be confusing. We can help…
here are the advantages for each model. No matter which system you choose, PhotoFrost products can be a terrific boost to your business. Decide which advantages are best for you and get started with Photo-Frosting cakes today.

PhotoFrost Pro – connect with your computer
Attaches directly to your computer for greater creative possibilities.
Beautiful photo quality printing.
Smart Cartridge System with separate ink tanks for each color
Super fast, super quiet.

PhotoFrost Wide Format
Astonishing 11”x17” tabloid and 10” circle photos.
True photo quality printing.
Blazing printing speed
If your business makes large cakes, this is a must.

Is my computer compatible with the PhotoFrost System?
Our system is intended to be compatible with any computer. As long as your computer has at least the minimum memory requirements (described in the next paragraph) and an adequate amount of hard drive space just about any computer will do fine. With a little bit of practice you should be able to produce fantastic results.

Is photo editing hard to do? Which program should I use?
Photo editing, like any other program, is not difficult if you are familiar with the general tool setup of Windows-style programs. It may take some reading in the Help files or practicing with the manufacturer's tutorial to get started. At PhotoFrost we can answer some questions to help you understand Object-based Editing. Once you grasp that concept & practice with the different attributes and properties of the program tools you should be on your way. The choice of an image editing program is one of personal comfort. There are many good ones and each individual finds different program features to his/her liking. We can recommend several that we find very useful.

Where can I find pictures & images?
We now have available the PhotoFrost Library Collection, a 6CD set of fantastic photos, scenes, frames, ToonArt & more. A fabulous resource for images at your fingertips.
The Internet is an endless source. Google now has an Image Search function. Edit your personal photos into famous scenes or add cartoons. Let your imagination run wild!

Will the PhotoFrost Color Cartridges fit my printer?
Only if you have one of the compatible printer models listed on the Cartridge Chart Page or your printer is compatible with Canon print heads listed.

Do the Icing Sheets need refrigeration?
Not usually. As long as you keep them sealed in their reclosable bag they should remain fresh up to one year, except in an extremely low-humidity environment.

How long do the Color Cartridges last?
This will vary depending on the printing you do and which cartridge style your printer uses. If you print characters on small sheets with white background you may get many more prints per set of cartridges. If you print mostly full-scene images or large sheets with heavy colors your cartridge life may vary. We now have available Genuine PhotoFrost Refill Sets if you wish to save on cartridges.

Can I switch back & forth with ink?
This is not a good idea. The Health Dept requires that a machine dedicated to production of food products should not be contaminated with non-foodsafe use. Rather than asking what you can get away with, think how you would feel if you were eating the finished product.

Are they FDA approved?
All of our ingredients (including the edible color dyes) are approved by the FDA.

Are they Kosher approved?
Yes. Our Icing Sheets and Edible Inks have met with the requirements for Kosher approval.

Are they affected by humidity?
To some degree, yes. In very damp or humid environments simply allowing the Icing Sheets to sit in the open air may not dry them quickly enough for convenience. We have found that a hair dryer (ours has been dedicated to cakes since new) can speed up the process so you can finish your cake quickly. By contrast, if your climate is very dry this can affect the Icing Sheets also, especially if you leave the bag open for long periods. In this case a slightly damp paper towel placed inside the bag & under the bottom sheet backing page (never put it in direct contact with the Icing Sheet) can refresh the sheets. Refrigeration is not required but may help in this situation. Do not leave the paper towel inside with the Icing Sheets for long periods. The moisture may encourage mold growth. Instructions are included.

Decorating Systems
21051 NE Hwy 27, Williston, FL 32696 U.S.A.
phone: 352-528-9292    email: sales@photofrost.com